Transparent Data Collection
Eb03 only collects data that is genuinely necessary to provide the platform's services — nothing more, nothing less. Every type of data collected is openly explained in this Privacy Policy.
Multi-Layered Security
All eb03 member data is protected with 256-bit SSL encryption, strict access controls, and round-the-clock security monitoring to prevent unauthorised access.
User Control Rights
You have the full right to access, correct, and request the deletion of your personal data at eb03 at any time through the available support channels.
No Data Sales
Eb03 has never and will never sell, rent, or trade members' personal data to any third party for commercial purposes. Your data is not our product.
Clear Cookie Policy
Eb03 uses cookies to enhance the user experience. You can manage your cookie settings through your browser. The use of cookies is explained in detail in the dedicated section of this Privacy Policy.
Malaysia PDPA Compliance
All of eb03's data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the applicable personal data protection law enacted to safeguard the rights of Malaysian users.
Important Note: By registering for or using the eb03 platform, you agree to the data handling practices described in this Privacy Policy. Please read the entire document carefully. If you have any questions, the eb03 support team is available to assist you at any time.
1Introduction
Welcome to the eb03 Privacy Policy. eb03 is an online gaming platform operating in Malaysia under the domain eb03.my. We understand that privacy is something every user values deeply, especially on an online platform that handles personal information and financial transactions.
This Privacy Policy is provided to give you a clear and transparent picture of how eb03 handles your personal data — from the moment you first browse eb03.my, through the registration process, and throughout your entire time as an active member of our platform. We want you to know exactly what information we collect, why we need it, how it is used, and who may have access to it.
The eb03 Privacy Policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs the processing of personal data by business entities with respect to individuals in Malaysia. eb03 is committed to complying with all provisions of the PDPA and ensuring that your data is always handled in a manner that is secure, responsible, and respectful of your rights as an individual.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy eb03, which together form the complete framework of your agreement with the eb03 platform.
2Data We Collect
Eb03 collects several categories of personal data from its members. Below is a detailed breakdown of the types of data that may be collected and how they are gathered:
Data You Provide Directly
- Registration Information: Full name, username, password, date of birth, phone number, and email address upon registering an eb03 account.
- Identity Verification (KYC) Information: Copies of identification documents (MyKad), bank statements, or other verification documents requested for identity verification and anti-money laundering compliance purposes.
- Payment Information: Details relating to the payment method used — including the account holder's name and account number for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), and CIMB Clicks (FPX). eb03 does not store full credit or debit card numbers.
- Communications: Records of conversations between you and the eb03 support team via live chat, WhatsApp, or email.
Automatically Collected Data
- Technical Data: IP address, browser type, operating system, device model, screen resolution, and other technical information automatically transmitted by your device when you access eb03.
- Usage Data: The pages you visit on eb03.my, time spent on each, buttons clicked, games played (including slots such as Fu Lu Shou, Golden Ox, Wolf Gold, and others), and your general navigation patterns on the platform.
- Transaction Data: A complete history of deposits, withdrawals, bets, winnings, and bonus usage within your eb03 account.
- Cookies & Tracking Technology Data: Information collected through cookies, tracking pixels, and similar technologies — as further explained in Section 6.
| Data Category | Example | How It Is Collected | Mandatory? |
|---|---|---|---|
| Identity | Full name, MyKad number, date of birth | Registration form / KYC | Yes |
| Contact | Email address, phone number | Registration form | Yes |
| Finance | E-wallet account details, transaction history | Deposit / withdrawal process | Yes |
| Technical | IP address, device type | Automatically upon access | Automatic |
| Usage | Games played, pages visited | Automatically during use | Automatic |
| Communications | Customer support records | Interactions with the eb03 Team | Where applicable |
3How We Use Your Data
Eb03 uses the personal data it collects solely for legitimate and necessary purposes in order to provide you with the best possible platform experience. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and managing your eb03 account, including secure login processes and identity verification during registration.
- Transaction Processing: Processes deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks, and handles all withdrawal requests accurately and securely.
- Gaming Service Provision: Enabling you to access and enjoy all games available on eb03, including slots such as Aztec Treasure, Wolf Gold, Golden Ox, and Fu Lu Shou, as well as Live Casino games such as VIP Baccarat, Turkish Blackjack, and Live Andar Bahar.
- Security & Fraud Prevention: Detecting, investigating, and preventing suspicious activity, fraud, money laundering, and violations of the Terms & Conditions — to protect you and the overall integrity of the eb03 platform.
- Legal Compliance: Meeting the legal obligations imposed on eb03 under Malaysian law, including PDPA requirements, anti-money laundering (AML) compliance, and other applicable reporting obligations.
- Service Communications: Sending important account-related notifications — including transaction confirmations, security alerts, policy updates, and other relevant service information.
- Promotions & Offers: Sending you information about eb03 bonuses, promotions, and special offers that may interest you — subject to the marketing communication preferences you have set in your account.
- Service Improvement: Analysing platform usage patterns in aggregate (not at an individual level) to understand the needs of eb03 members and make data-driven decisions that continuously improve the user experience.
- Customer Support: Providing effective assistance when you contact eb03 support, using your account records and interaction history to resolve issues more quickly and accurately.
Eb03 will not use your personal data for any purpose beyond those stated above without first obtaining your consent, except where required by applicable law.
4Data Sharing
Eb03 understands the importance of your privacy and maintains a strict data-sharing policy. We do not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, under the following limited circumstances, eb03 may need to share your data with certain parties:
- Third-Party Service Providers: eb03 works with trusted service providers to operate the platform — including game providers, payment processors (such as the FPX network and e-wallet providers), cloud hosting providers, and analytics companies. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes required to deliver their services to eb03.
- Legal Authorities: eb03 may be required to disclose your personal data to Malaysian authorities — including the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or the courts — when ordered to do so through valid legal process, or when eb03 believes that such disclosure is necessary to comply with applicable laws.
- Fraud Prevention: In specific cases involving suspected fraud or financial crime, eb03 may need to share relevant information with the responsible authorities or with other platforms within the industry for crime prevention purposes.
- Business Transfer: In the event that eb03 is involved in a merger, acquisition, or sale of business assets, member data may be transferred to a new entity — however, your data will continue to be protected under equivalent or higher privacy standards.
Our Commitment: eb03 has never and will never sell members' personal data to advertisers, data brokers, or any third party for their own commercial purposes. Your data belongs to you, and we are committed to honouring the trust you place in us.
5Data Security
Protecting the personal data of our members is eb03's highest priority. We invest seriously in security infrastructure and employ multiple layers of protection to ensure your data is always safe from unauthorised access, loss, or destruction.
Technical security measures implemented by eb03 include:
- 256-bit SSL Encryption: All data transmitted between your device and eb03's servers is protected by SSL (Secure Sockets Layer) protocol with 256-bit encryption keys — the highest encryption standard used by financial institutions and leading online platforms worldwide.
- Internal Access Controls: Access to member data within eb03's systems is restricted solely to staff who genuinely require it to carry out their job responsibilities. All access is logged and continuously monitored.
- 24/7 Security Monitoring: eb03 operates a round-the-clock security monitoring system designed to detect suspicious activity or unauthorised access attempts in real time.
- Regular Security Audits: eb03 conducts regular penetration testing and vulnerability assessments to identify and address security weaknesses before they can be exploited.
- Data Backup: Member data is regularly backed up to secure locations to ensure swift recovery in the event of any unexpected technical incident.
- Strong Password Policy: eb03 encourages and, in some cases, requires members to use strong passwords, and provides a two-factor authentication (2FA) feature for an additional layer of account protection.
While eb03 takes all reasonable precautions, no online security system can be guaranteed to be 100% impenetrable. We therefore also encourage you to play your part in protecting your own account — do not share your password, use a secure internet connection, and report to eb03 immediately if you suspect any unauthorised activity on your account.
6Cookie Policy
Eb03 uses cookies and similar tracking technologies to enhance the user experience on the eb03.my platform. Cookies are small text files stored on your device when you visit a website. Below is an explanation of the types of cookies used by eb03 and their respective purposes:
Essential Cookies
Required for the core functions of the eb03 platform, such as login, user sessions, and security. These cookies cannot be disabled.
Analytics Cookies
Collects information on how visitors use eb03.my — including the most frequently visited pages, traffic sources, and more — to help eb03 improve the platform.
Functional Cookies
Stores your personal preferences — such as language, display settings, and other preferences — so your experience on eb03 is more comfortable and personalised.
Marketing Cookies
Used to deliver content and advertisements relevant to your interests. eb03 uses these cookies solely within its own platform, not for third-party advertising.
You can manage or disable cookies at any time through your web browser settings. Please be aware, however, that disabling certain cookies — particularly essential cookies — may affect the functionality and your overall experience on the eb03 platform. For guidance on managing cookies in your browser, please refer to the help section of the browser you are using.
7Data Retention
Eb03 retains members' personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable Malaysian law. The following is a general guide to data retention periods:
- Active Account Data: For as long as your eb03 account remains active, we will retain your personal data to ensure our services can be delivered properly.
- Data After Account Closure: Once your account is closed, eb03 may be required to retain certain data — including transaction records and account history — for a period stipulated by Malaysian law (typically 7 years) for legal compliance, dispute resolution, and audit purposes.
- Communication Data: Customer support communication records are retained for a reasonable period for training, quality improvement, and historical reference purposes when required.
- KYC Data: Identity verification documents collected for KYC purposes are retained in accordance with the retention periods prescribed by applicable anti-money laundering regulations in Malaysia.
Once the applicable retention period has ended, eb03 will securely delete or anonymise your personal data to ensure it cannot be recovered or used by any party.
All eb03 member data is stored on servers located within secure, protected environments that meet the highest industry security standards. eb03 does not store your data outside Malaysia except where required for technical operational purposes, and only with equivalent or greater levels of protection in place.
8Your Rights as an eb03 Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data that eb03 is committed to respecting and facilitating. Your rights include:
Right of Access
You have the right to request and receive a copy of your personal data held by eb03 at any time. Contact the eb03 support team at [email protected] to submit a data access request.
Right to Correction
If you believe that personal data held by eb03 is inaccurate, incomplete, or out of date, you have the right to request a correction. You may update certain information directly through your eb03 account profile settings, or by reaching out to our support team.
Right to Erasure
You may request the deletion of your personal data when it is no longer required for the original purpose for which it was collected, or when you withdraw your consent. Please note that this right may be subject to retention requirements mandated by Malaysian law.
Right to Restrict Processing
Under certain circumstances, you have the right to request that eb03 restrict the processing of your personal data — for example, while you are disputing the accuracy of your data or objecting to processing being carried out.
Right to Object to Marketing Communications
You may withdraw your consent to receiving marketing communications from eb03 at any time by clicking the "unsubscribe" link in our marketing emails or by contacting the eb03 support team directly.
Data Portability Right
You have the right to request a copy of your personal data in a structured, machine-readable format so that you may transfer it to another service provider if needed.
To exercise any of the above rights, please contact the eb03 support team by email at [email protected] or via live chat at eb03.my. eb03 will process your request within a reasonable timeframe and in accordance with the requirements of Malaysia's PDPA.
9Children's Data
The eb03 platform is NOT suitable for and is NOT intended for individuals under the age of 18. eb03 does not knowingly collect or process personal data from children or minors.
Eb03's registration process includes an age verification mechanism to ensure that only individuals aged 18 and above can create an account. Should eb03 discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and terminate the account in question.
If you believe that a minor has registered an account on eb03, please notify us immediately by emailing [email protected] so that prompt action can be taken.
10Third-Party Links
The eb03 platform may from time to time contain references or links to third-party services — such as game providers or payment gateways integrated with our platform. Please note that this eb03 Privacy Policy applies solely to the eb03.my platform and services operated directly by eb03.
Eb03 is not responsible for the privacy practices or content of any third-party websites or services that you may access via links within our platform. We encourage you to read and understand the privacy policy of each third party whose services you use, independently.
Eb03 only works with third parties that have a strong track record in data handling and have agreed to uphold privacy standards comparable to those of eb03 itself.
11Privacy Policy Amendments
Eb03 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, changes in applicable law, or other legitimate operational reasons. Any material amendments will be communicated to members via a notice published on the eb03.my platform and, for significant changes, via email to the address registered on your account.
The effective date of this Privacy Policy is 1 January 2026. We encourage you to review this page periodically to stay informed of the latest version of eb03's Privacy Policy.
Your continued use of the eb03 platform after any amendments take effect signifies your acceptance of and agreement to the revised Privacy Policy.
12Contact Us
If you have any questions, concerns, or complaints regarding this eb03 Privacy Policy, or wish to exercise any of your privacy rights, please contact us through the following channels:
Live Chat
Available 24/7 on the eb03.my platform. The fastest way to get an immediate response in Bahasa Malaysia.
[email protected] — For more detailed privacy enquiries. Response within 24 hours on business days.
Contact the eb03 support team via WhatsApp for enquiries in Bahasa Melayu.
Frequently Asked Questions
Visit page Frequently Asked Questions (FAQ) eb03 for answers to frequently asked questions about privacy and data security.
Frequently Asked Questions about the eb03 Privacy Policy
Your Privacy Is Safe with eb03 — Register with Confidence Today!
Eb03 is built to be a platform you can truly trust — not just for the thrill of gameplay and winning opportunities, but also for the protection of your personal data. With 256-bit SSL encryption, full PDPA Malaysia compliance, a strict no data-selling policy, and a 24/7 support team, you can play at eb03 with complete peace of mind. Register for a free account today and experience the difference for yourself!